Privacy Policy
Last updated: 4 September 2026
This policy explains how Catwalk Wholesale Limited (“Catwalk Wholesale”, “we”, “us” or “our”) collects and uses personal information when you visit catwalkwholesale.com, create a trade account, place an order or contact us.
Who is responsible for your information?
Catwalk Wholesale Limited is the data controller for the personal information covered by this policy. Contact us at sales@catwalkwholesale.com or Unit 28, Curtis Industrial Estate, Oxford, OX2 0LX, United Kingdom.
Information we collect
- Identity and contact details, including name, business name, address, email and telephone number.
- Account and trade-verification information.
- Order, billing, delivery, return and customer-service records.
- Payment confirmation and transaction references. Payment-card details are handled by the payment provider and are not stored by us in full.
- Website and device data, such as IP address, browser, cookie identifiers and how the website is used.
- Marketing preferences and communications with us.
How we use information
We use personal information to create and manage accounts; process payments, orders, delivery, returns and refunds; answer enquiries; prevent fraud and secure the website; maintain business and tax records; comply with legal obligations; improve our services; and send marketing where we have consent or another lawful basis.
Lawful bases
Depending on the activity, we process information because it is necessary to perform a contract, comply with a legal obligation, pursue a legitimate business interest, or because you have given consent. You may withdraw consent at any time, although this does not affect earlier lawful processing.
Who receives information?
We share only the information needed with service providers that help us operate the business, including website hosting and e-commerce providers, payment processors, delivery companies, IT and security providers, analytics services, professional advisers and customer-support or marketing providers. We may also disclose information where required by law, to prevent fraud, protect legal rights, or as part of a business sale or reorganisation.
International transfers
Some providers may process information outside the UK. Where required, we use an approved transfer mechanism or other appropriate safeguard.
How long we keep information
We keep personal information only for as long as needed for the purpose for which it was collected, including order support, accounting, tax, fraud prevention and legal obligations. Retention periods vary by record type.
Cookies
We use necessary cookies to operate the site and may use preference, analytics and marketing cookies where permitted. You can manage non-essential cookies through the website’s cookie controls and your browser. Blocking some cookies may affect site functions.
Your rights
Depending on where you live, you may have rights to access, correct, delete or restrict your information, object to certain processing, request portability, withdraw consent, and complain to a privacy regulator. In the UK, you can complain to the Information Commissioner’s Office at ico.org.uk.
To make a privacy request, email sales@catwalkwholesale.com. We may need to verify your identity before completing a request.
Security
We use reasonable organisational and technical safeguards designed to protect personal information. No internet service can guarantee absolute security.
Third-party websites
Links to external websites are governed by those organisations’ own privacy policies. We are not responsible for their content or privacy practices.
Changes to this policy
We may update this policy to reflect changes to our services, providers or legal obligations. The latest version and revision date will be published on this page.